FAQs

You have 30 calendar days from delivery to request a return. Returns are accepted only if an item arrives with physical damage or if the package contains an incorrect product from your order.

Unfortunately, no. Valorellix does not accept returns, exchanges, or refunds due to a change of mind or buyer remorse. We recommend reviewing product details closely before completing your purchase to avoid disappointment.

Email decor@valorellix.com within the 30-day window and describe the issue, whether it is damage or an incorrect item. Our team will respond with next steps and arrange a courier collection for you.

Yes. Once your return request is accepted, we schedule a complimentary courier collection from your Hong Kong address. This pickup service comes at no extra cost to you, with no hidden logistics charges.

After your item arrives back at our warehouse, our team takes up to 24 hours to assess its condition. Accepted refunds are then sent by bank transfer, arriving within seven business days.

Since Valorellix operates on Cash on Delivery, we hold no electronic payment details. Our team will email you to request your bank account information, then send eligible refunds directly through a bank transfer.

No. Valorellix applies zero restocking fees and zero handling penalties on any accepted return. The refund or replacement you receive reflects the full value of your original order, with nothing deducted.

Valorellix operates on a Cash on Delivery basis only. There are no electronic payments, credit charges, or upfront costs during checkout. You simply pay in cash when your order reaches your doorstep.

Yes, as long as your order has not yet left our fulfillment center. Email us immediately to request cancellation. Once an item enters the delivery pipeline, cancellation is no longer possible.

No online payment is required. Our checkout process only confirms your order and delivery address. Payment happens in person, in cash, at the exact moment your decorative item is handed over.

No. The total shown at checkout reflects your final cost, with zero shipping fees, zero handling charges, and zero hidden assessments added. What you see during checkout is what you pay on delivery.

Contact us as soon as possible by email if you need to update your address. We can make changes only while your order remains at our fulfillment center, before it enters the courier pipeline.

Our support desk is available at decor@valorellix.com, Monday through Friday from 9:00 AM to 5:00 PM Hong Kong Time. We are closed on weekends and statutory public holidays within the region.

No. Valorellix currently serves customers within Hong Kong only. We do not support cross-border shipping, offshore forwarding, or delivery requests tied to addresses located outside the Hong Kong Special Administrative Region.

Our collection uses a mix of ceramic, porcelain, stone-effect composite, and resin, depending on the piece. Each product page lists the exact material and finish so you know what to expect.

A soft, dry cloth is usually all you need to remove dust and keep the surface looking its part. Avoid harsh chemicals or abrasive materials, which can wear down glazes and painted finishes over time.

Vases in the Vessels line are designed to hold dried stems, branches, and light florals. If you plan to add water, check the individual product description first, as finishes vary across pieces.

Our decorative items are designed for indoor use. Extended sun exposure or outdoor humidity may affect glazes, finishes, and painted surfaces, so we recommend keeping your pieces in a covered indoor setting.

Wall plates and clocks are built with a flat back suited for display stands or wall mounting. Please check your local hardware store for wall hooks or brackets suited to the piece weight.

Yes. Filigree Time requires one AA battery, which is not included in the box. Once installed, the movement runs quietly, keeping the clock face clear and easy to read from a distance.

Currently, pieces like Textured Trio, Tall Harmony, Coral Duo, and Whimsy Faces are sold only as complete sets. This keeps the intended color and shape pairing consistent for every customer who orders them.